Issue/Inquiry Certificate


Deposit Balance Certificate Issuance Guide


  1. This certificate is a document proving the final balance of your deposit, etc. on the Date of Issuance.
  2. Issuance is possible between 07:00~22:00 on weekdays and holidays.(Excluding system maintenance days)
  3. When printing a Deposit Balance Certificate, it cannot be printed from a printer connected to the network.
  4. Please note that Issuance cannot be canceled once the Balance Certificate Issuance application is completed.
  5. For Mark-to-Market products(Trust/Fund products), the valuation amount on the Issuance date is displayed as the balance.
  6. For Foreign currency deposit products, the KRW amount applied with the first base exchange rate on the Issuance Date and the corresponding currency amount are displayed.
  7. Up to 5 accounts can be issued per sheet, and if you want to issue more than this, please issue separately in units of 5 accounts.
  8. If the Certificate cannot be printed due to printing errors, etc., you can apply for reissuance of the Certificate [Inquiry/Reprint of Issuance] only on the day of issuance application.(No reprinting fee)
  9. Issuance fees may be incurred by the number of applications for issuance and by language, and preferential fees may be applied depending on the customer level.

  10. In the following cases, Issuance through Internet Banking is not possible, so please issue through a nearby branch.
  11. 1. When Today is selected as the date of Issuance
  12. 2. If the Issuance Date exceeds 18 months from the present
  13. 3. If the account has payment restrictions such as seizure, pledge, suspension of trading, etc.
  14. 4. In the case of an unregistered account
  15. 5. If the account is closed as of the Issuance Date
  16. 6. In the case of a deposit transfered to a third party
  17. 7. When a customer whose English name is not registered applies for a Balance Certificate in English
  18. 8. If it is not possible to issue through Internet Banking due to other reasons such as PC environment

Foreign Exchange Rate

2024/06/18 18:02:14
통화 환율 정보
Currency Buy Sell
USD 1,408.72 1,360.28
JPY 891.03 860.39
EUR 1,513.00 1,454.54

Woori Call Center

  • 1599-2288 (Dedicated Foreigner Call Center) -> 1(English), 2(Chinese), 3(Vietnamese), 4(Uzbek), 5(Russia), 6(Tai), 7(Mongolian), 8(Japanese), 9(Cambodian, Indonesian, Tagalog)
  • 1588-5000, 1599-5000 (Domestic)
  • 82-2-2006-5000 (International)
  • Business hours : 09:00 ~ 18:00, Mon-Fri